RETURNS
Full refund or exchange for unopened items returned within 30 days from date of purchase with presentation of sales receipt/order number. A 20% restocking fee will be assessed on returns for any product that exceeds 300 pounds or $1,000 at original purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sorry, no refunds or exchanges on any custom mix/blend or clearance item.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase or order number.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@protimelawnseed.com.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping*
To return product, mail to: 1712 SE Ankeny St. Portland, OR 97214
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
